Natasha Piper
Foley,AL
Summary
Seasoned General Manager with a proven track record at Wharf Restaurant Group, adept in multi-unit operation management and excelling in customer satisfaction. Leveraged sales expertise and branding acumen to enhance service strategies, achieving significant revenue growth. Demonstrates exceptional leadership and risk mitigation skills, fostering team development and operational efficiency.
Overview
6
6
years of professional experience
Work History
General Manager
Wharf restaurant Group
Orange Beach, AL
03.2022 - 09.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed service and sales strategies to improve retention and revenue.
- Built and maintained loyal, long-term customer relationships through effective management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, interviewed and hired qualified staff for open positions.
- Implemented techniques to help with developing goods and services.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Server/Bartender
Wharf Restaurant Group - Villaggio Bar and Grille
Orange Beach, AL
12.2019 - 03.2022
- Served food and beverages to patrons and confirmed complete orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided exceptional service to high volume of daily customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained records of transactions made during shift as required by law or company policy.
Server
Perdido Beach Resort
Orange Beach, AL
01.2019 - 12.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
Education
Bachelor of Science - Medical Technology
Northern Caribbean University
Mandeville, Jamaica07-2016
Skills
- Sales
- Branding
- Advertising and marketing
- Multi-unit operation management
- Budget allocation
- Risk mitigation
Timeline
General Manager
Wharf restaurant Group
03.2022 - 09.2024
Server/Bartender
Wharf Restaurant Group - Villaggio Bar and Grille
12.2019 - 03.2022
Server
Perdido Beach Resort
01.2019 - 12.2019
Bachelor of Science - Medical Technology
Northern Caribbean University
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