Cenia Joseph
Jersey City,NJ
Summary
Customer-focused professional accurate in handling orders and payments. Knowledgeable about fast food operations, menu options and food safety. Consistently delivers above-average service to guests.
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
Jersey City, NJ
03.2024 - 08.2024
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and food
- Operated POS cash register, handling an average amount of transactions daily, and counted the money in cash drawers to ensure accuracy
- Packed fast food products in approved containers, cups, and bags.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Resolved customer complaints in a professional manner.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Banquet Server
Way To Go Staffing
Bayonne, NJ
09.2022 - 01.2023
- Provided customer service and was involved in training new team members each month
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Replenished beverages throughout meal service as needed.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
Education
Bachelor - Psychology
New Jersey City University
Jersey City, NJ06.2028
Skills
- Customer service
- Restaurant experience
- Communication skills
- Food service
- Time management
- Guest services
- Microsoft word
- Stock management
- Cleaning and sanitizing
- Team contributions
- Willingness to learn
- Interactive communication skills
- Reliability and punctuality
- Taking orders
- Cash handling
- Flexible schedule
Timeline
Crew Member
McDonald's
03.2024 - 08.2024
Banquet Server
Way To Go Staffing
09.2022 - 01.2023
Bachelor - Psychology
New Jersey City University