Barbara Rivera-Martinez
Las Vegas,NV
Summary
Natural leader with strong history of guiding teams to surpass organizational goals. Inspires trust and diplomacy and resolving conflicts. Vast clientele network and adept at building relations. Passionate about creating positive workplaces to achieve overall team success.
Overview
5
5
years of professional experience
Work History
Team Supervisor
Agent Provocateur
Las Vegas, NV
10.2016 - 06.2018
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
Lead Supervisor
Alex And Ani
Las Vegas, NV
04.2014 - 10.2016
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Managed performance reviews for 30 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Set overall vision and provided team leadership.
Team Supervisor
Vosges Haut Chocolat
Las Vegas, NV
08.2013 - 08.2014
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Associate of Science - Psychology
College of Southern Nevada
Las Vegas, NVBachelor of Science - Human Services in Youth/Family
Purdue University Global
West Lafayette, Indiana02.2023
Skills
- Coaching and Mentoring
- Staff Training
- Employee Performance Reviews
- Effective Working Relationships
- Collaborative Environments
- Sustainable Living
- Client Satisfaction
- Integrity Reviews
Timeline
Team Supervisor
Agent Provocateur
10.2016 - 06.2018
Lead Supervisor
Alex And Ani
04.2014 - 10.2016
Team Supervisor
Vosges Haut Chocolat
08.2013 - 08.2014
Associate of Science - Psychology
College of Southern Nevada
Bachelor of Science - Human Services in Youth/Family
Purdue University Global
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