Aaleya Williams
Apollo,PA
Summary
Energetic Server with background in high volume, event, and fine dining as well as bartending. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Gateway Grille
Monroeville, PA
01.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Bartender
Oaklahoma Inn
Apollo, PA
05.2023 - 08.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Banquet/Restaurant Server and Bartender
Willowbrook Country Club
Apollo, PA
07.2019 - 08.2023
- Managed multiple tasks simultaneously while providing excellent customer service.
- Assisted other servers as needed during peak hours or special events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees to perform duties.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Face Painter
GameFaces Inc
Pittsburgh, PA
08.2015 - 12.2019
- Used sales tactics and persuasion to meet goals.
- Provided excellent customer service in responding to inquiries about services offered.
- Maintained cleanliness of work area during and after each event.
Education
Bachelor of Science - Biology
University of Pittsburgh - Johnstown
Johnstown, PA06-2024
Skills
- High-volume dining
- Guest Engagement
- POS operation
- Suggestive Selling
- Exceptional customer service
- Buffet setup and takedown
- Liquor, wine, and food service
- Cash Handling
Accomplishments
- Vice president of sorority
- Sisterhood Chair of sorority
Certification
- RAMP certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeLocation Preference
On-SiteImportant To Me
Flexible work hoursTimeline
Server
Gateway Grille
01.2024 - Current
Bartender
Oaklahoma Inn
05.2023 - 08.2023
Banquet/Restaurant Server and Bartender
Willowbrook Country Club
07.2019 - 08.2023
Face Painter
GameFaces Inc
08.2015 - 12.2019
Bachelor of Science - Biology
University of Pittsburgh - Johnstown