Aaliya Manzanares
Westminster,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Dial Senior Living
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Call Center Representative
American Furniture Warehouse Co
12.2022 - 04.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
Sales Associate
Walmart
05.2019 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
Education
High School Diploma -
Goal Academy
Thornton, COSkills
- Price Memorization
- Microsoft Word
- Retail Sales Customer Service
- Verbal Communication
- Cash Handling Accuracy
- Time Management
Timeline
Server
Dial Senior Living
07.2023 - Current
Call Center Representative
American Furniture Warehouse Co
12.2022 - 04.2023
Sales Associate
Walmart
05.2019 - 06.2022
High School Diploma -
Goal Academy
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