Aaliyah Jensen Frost
Royersford,PA
Summary
Dynamic and personable professional with a diverse background in caregiving, hospitality, customer service, and psychology-focused academic work. Proven ability to thrive in fast-paced environments while excelling in communication, conflict resolution, and multitasking, contributing to the establishment of strong relationships with clients and guests. Demonstrated experience in serving, retail, and collaborative team roles, consistently maintaining organization under pressure to deliver exceptional customer experiences. Actively seeking opportunities that leverage interpersonal skills and psychological insights for professional growth within high-performance settings.
Overview
2027
2027
years of professional experience
Work History
Server
First Watch Cafe
Wayne, PA
02.2026 - Current
- Delivered efficient, high-quality service in a fast-paced, high-volume environment
- Managed multiple responsibilities simultaneously while maintaining guest satisfaction
- Adapted quickly during understaffed shifts and high-pressure situations
- Assisted with hosting, food running, bussing, and operational support as needed
- Maintained strong communication and teamwork during peak hours
- Upsold menu items and provided knowledgeable recommendations to guests
Server
Magerks Pub & Grill
02.2025 - 01.2026
- Provided attentive service in a high-volume restaurant environment
- Built strong guest relationships to enhance dining experiences
- Upsold menu items, beverages, and specials to increase sales
- Managed multiple tables while maintaining accuracy and efficiency
- Handled cash and POS transactions responsibly
- Collaborated with team members to ensure smooth restaurant operations
Special Needs Babysitter
Neighbors, Friends, Family Etc
Doylestown, PA
2023 - 2025
- Provided personalized care for children with special needs, ensuring safety and comfort in various settings.
- Assisted children with daily activities, fostering independence and confidence through engaging routines.
- Developed tailored educational activities to promote cognitive and social skills based on individual needs.
- Communicated effectively with parents about children's progress, behaviors, and any concerns or observations.
Customer Service Associate
Marshall's and Homegood's
03.2023 - 01.2024
- Assisted customers with purchases, returns, and inquiries
- Delivered friendly, efficient customer service in a fast-paced setting
- Operated cash register/handled transactions accurately
- Maintained store organization, cleanliness, and merchandise displays
- Resolved customer concerns professionally and efficiently
- Collaborated with team members to support daily store operations
Lifeguard
YMCA
06.2021 - 02.2023
- Monitored pool safety and enforced facility regulation
- Responded quickly to emergencies and maintained a safe environment
- Provided excellent customer service to members and guests
- Worked collaboratively with staff in a fast-paced environment
- Maintained cleanliness and organization of pool areas
- Assisted with opening, closing, and daily operational duties
Education
Bachelor’s Degree - Psychology
West Chester University of Pennsylvania
West Chester, PA05.2026
Skills
- Communication skills
- Leadership
- Customer service
- Time management
- Teamwork
- Sales Experience
- Conflict Resolution
- Restaurant experience
- Guest services
- Efficiency
Timeline
Server
First Watch Cafe
02.2026 - Current
Server
Magerks Pub & Grill
02.2025 - 01.2026
Customer Service Associate
Marshall's and Homegood's
03.2023 - 01.2024
Lifeguard
YMCA
06.2021 - 02.2023
Special Needs Babysitter
Neighbors, Friends, Family Etc
2023 - 2025
Bachelor’s Degree - Psychology
West Chester University of Pennsylvania