Aaliyah Lawson
Peoria,IL
Summary
Dynamic and professional Front Desk Receptionist. Expert at appointment scheduling and fostering team collaboration. Known for resolving customer issues with empathy, caring withe greatest care and love, enhancing loyalty and satisfaction. Proven ability to manage high-volume calls while maintaining a welcoming atmosphere, ensuring a positive experience for all visitors.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Liberty Village
02.2022 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Representative
HGS - Hinduja Global Solutions
01.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Peoria High School
Peoria, ILSkills
- Appointment scheduling
- Front office management
- Customer support
- Phone etiquette
- Time management
- Team collaboration
- Professional demeanor
Timeline
Front Desk Receptionist
Liberty Village
02.2022 - 02.2025
Customer Service Representative
HGS - Hinduja Global Solutions
01.2019 - 01.2022
Peoria High School
Similar Profiles
Joshua BosenJoshua Bosen
CNA at Liberty VillageCNA at Liberty Village
Nariah DearmonNariah Dearmon
CNA at Liberty VillageCNA at Liberty Village
Kaden MonroeKaden Monroe
Residential Aide at Liberty VillageResidential Aide at Liberty Village