AALIYAH MARTINEZ
Cincinnati,OH
Summary
Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from a broad array of backgrounds and cultures. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
3
3
years of professional experience
Work History
Lead Certified Pharmacy Technician
CVS Pharmacy
Cincinnati, OH
10.2022 - Current
- Answered phone calls from customers seeking advice about their medications.
- Conducted physical inventories of controlled substances according to established schedules.
- Resolved customer complaints promptly and professionally according to company guidelines.
- Processed insurance claims for prescriptions filled at the pharmacy.
Certified Pharmacy Technician
Kroger's Pharmacy
Westerville, OH
03.2022 - 07.2023
- Solved customer problems in-person or over telephone by aiding with placing orders, navigating systems, and locating items
- Completed paperwork, entering prescription and insurance or billing information into patient profiles
- Stocked, labeled, and inventoried medication to keep accurate records
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Front End Checkout
Walmart
02.2021 - 05.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Delaware Area Career Center
Delaware, OH05.2021
High School Diploma -
Westerville Central High School
Westerville Central High School05.2021
Skills
- Pharmacy Operations
- Organization and Prioritization
- Prescription Filling and Labeling
- Prescription Refill Fulfillment
- Answering and Routing Calls
- Dispensing Medications
- Patient Profile Setup
- Equipment Cleaning and Maintenance
- Problem-Solving Skills
Timeline
Lead Certified Pharmacy Technician
CVS Pharmacy
10.2022 - Current
Certified Pharmacy Technician
Kroger's Pharmacy
03.2022 - 07.2023
Front End Checkout
Walmart
02.2021 - 05.2022
High School Diploma -
Delaware Area Career Center
High School Diploma -
Westerville Central High School