Aaliyah McCoy
Baltimore,MD
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Hilton Hotels Corporation
Baltimore, MD
11.2023 - 05.2024
- Scheduled space or equipment for special programs, meetings and conferences.
- Monitored office supplies inventory and placed orders when necessary.
- Verified visitors' identification cards before allowing access to the building.
- Ensure that all guest have correct booking information.
- Verified visitor identification and contact details.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Customer Greeter
Future Care Homewood
Baltimore, MD
08.2022 - 09.2023
- Provided helpful advice regarding products to customers.
- Offered solutions to customer complaints in a friendly manner while maintaining professional composure.
- Answered front desk phones.
- Maintained cleanliness of front entry area.
- Offered customer support by directing to designated locations and connecting with specific personnel.
- Verified visitor identification and contact details.
Registrar
Northwest Hospital Center
Gwynn Oak, Maryland
10.2021 - 07.2022
- Verified visitor identification and contact details.
- Greeted visitors and checked them in for appointments or meetings.
- Assigned badges to visitors and provided necessary information about the facility.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Maintained a professional attitude while handling difficult situations.
- Developed and implemented complex Microsoft-based solutions across various departments to enhance productivity and efficiency.
- Analyzed workflows and established priorities for daily operations.
- Created documentation on procedures related to implementation, maintenance and troubleshooting of Microsoft products.
- Maintained calendars, contacts and corresponding notes with Microsoft Outlook.
Education
High School Diploma -
Pikesville High School
Gwynn Oak, Maryland06-2016
Some College (No Degree) - Phlebotomist
Baltimore City Community College
Baltimore, MDSkills
- Scheduling
- Bookkeeping
- Office equipment operations
- Technical support
- Multi-line telephone operation
- Documentation and reporting
- Time management
- Positive and professional
- Tech-Savvy
- Customer service
- First Aid/CPR
Timeline
Receptionist
Hilton Hotels Corporation
11.2023 - 05.2024
Customer Greeter
Future Care Homewood
08.2022 - 09.2023
Registrar
Northwest Hospital Center
10.2021 - 07.2022
High School Diploma -
Pikesville High School
Some College (No Degree) - Phlebotomist
Baltimore City Community College