Aalyiha Suszylo
Woonsocket,RI
Summary
Dynamic and customer-focused professional with experience at Dunkin' Donuts, excelling in fast-paced environments. Proven ability in cash handling and problem-solving, enhancing service speed and quality. Recognized for teamwork and effective communication, contributing to improved customer satisfaction and operational efficiency. Committed to maintaining high standards of cleanliness and organization.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin' Donuts
Bellingham, MA
10.2024 - Current
- Prepared and served beverages and food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Assisted customers in selecting menu items, providing exceptional service to enhance satisfaction.
- Operated point-of-sale systems efficiently, managing cash transactions accurately during busy shifts.
- Collaborated with team members to ensure timely order fulfillment during peak hours, improving workflow efficiency.
- Contributed to training new crew members on operational procedures and customer service best practices.
- Monitored inventory levels and reported shortages to management for timely restocking of supplies.
- Implemented suggestions for process improvements that enhanced overall service speed and quality at the location.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Seasonal Sales Associate
GUESS Factory
Wrentham, MA
11.2023 - 01.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained store presentation and ensured merchandise was organized and visually appealing.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to meet sales goals and improve overall store performance.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Cash handling
Cleaning
Clear communication
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Safe food handling
Drive-thru operations
Food preparation
Heavy lifting
Timeline
Crew Member
Dunkin' Donuts
10.2024 - Current
Seasonal Sales Associate
GUESS Factory
11.2023 - 01.2025