Aanisah Miles
North Bergen,NJ
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Sandhills Pediatric & Family Dentistry
Columbia, South Carolina
12.2024 - Current
- Called patients to confirm scheduled appointments and obtain additional details.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Greeted and checked in patients, updating patient information in computer system.
Call Center Representative
Teleperformance USA
Columbia, South Carolina
10.2024 - 12.2024
- Informed customers of loan application requirements and deadlines.
- Stayed abreast of lending regulations, industry trends and market rates.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Resolved customer inquiries regarding loan status or payment history.
Security Officer
Allied Universal Security Services
Columbia, SC
04.2024 - 08.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Adult Caregiver
Home Instead
Columbia, SC
02.2024 - 04.2024
- Assisted patients with daily living activities for improved quality of life.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Provided emotional support to patients and families during difficult times, fostering a sense of comfort and trust.
- Conducted regular safety checks on patient environments, reducing the risk of accidents or injuries.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
Medical Courier
Signiture Medical Courier
Newark, New Jersey
06.2023 - 02.2024
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Maintained strict adherence to HIPAA regulations and confidentiality standards during the handling and transportation of sensitive medical materials.
- Communicated effectively with customers regarding status updates of their shipments.
- Transported medical specimens, lab results, and patient documents between hospitals and laboratories, ensuring timely and safe delivery.
- Monitored temperature-controlled shipments, ensuring specimens were transported within required specifications.
- Recorded accurate mileage for each delivery route.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
TSA Agent
TSA
Newark, NJ
02.2023 - 11.2023
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Screened over 1000 passengers per day by verifying ID's and boarding passes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
Unit Assistant
Hudsonview Care And Rehabilitation Center
North Bergen, NJ
10.2022 - 02.2023
- Maintained strong education of medical terminology and information regarding medications.
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Met with nursing staff and support personnel to plan services, programs and activities.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
Transporter
Hudsonview Care And Rehabilitation Center
North Bergen, NJ
09.2022 - 10.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
Direct Support Professional
YAI Seeing Beyond Disabilities
Manhattan, NY
09.2021 - 05.2022
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
Education
Associate of Science - Radiology Technology
Southeastern College
Columbia06-2027
Skills
- Customer Service
- Data Entry Proficiency
- Medical Terminology
- Direct Patient Care
- Critical Thinking
- Adaptability
- Effective Communication
- Customer support
Timeline
Medical Receptionist
Sandhills Pediatric & Family Dentistry
12.2024 - Current
Call Center Representative
Teleperformance USA
10.2024 - 12.2024
Security Officer
Allied Universal Security Services
04.2024 - 08.2024
Adult Caregiver
Home Instead
02.2024 - 04.2024
Medical Courier
Signiture Medical Courier
06.2023 - 02.2024
TSA Agent
TSA
02.2023 - 11.2023
Unit Assistant
Hudsonview Care And Rehabilitation Center
10.2022 - 02.2023
Transporter
Hudsonview Care And Rehabilitation Center
09.2022 - 10.2022
Direct Support Professional
YAI Seeing Beyond Disabilities
09.2021 - 05.2022
Associate of Science - Radiology Technology
Southeastern College