Aaron Hernandez-Aporillo
Museum of Illusions
Oakland,CA
1
Certification
4
years of professional experience
Guest Services/Operations Manager with a proven track record of enhancing operational efficiency and customer satisfaction. Skilled in project management and cross-functional communication, I successfully implemented process improvements and trained teams, fostering a collaborative environment. Adept at data management, I consistently met deadlines while driving performance and engagement.
Work History
Guest Service Manager
2 Months- Trained front-line staff on admissions procedures, ticketing systems, and guest service standards.
- Directed guest flow through immersive exhibits, reducing congestion and improving visitor navigation.
- Assisted with the launch of the first location in the Bay.
- Managed daily store operations, ensuring consistent merchandise presentation and customer service standards.
- Reinforced service consistency across team members, improving communication and accountability during shifts.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
Operations Specialist
1 Year 10 Months- Coordinated daily operations to enhance overall efficiency and service delivery.
- Developed training materials for new staff on operational procedures and best practices.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing customer concerns in a timely and professional manner.
- Maintained accurate records of attendance
- Oversees day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supervised daily cash handling procedures to ensure accuracy and compliance with company policies.
Operations Lead
1 Year 7 Months- Oversaw daily operations ensuring smooth workflow and adherence to safety protocols.
- Implemented process improvements enhancing efficiency in staff scheduling and resource allocation.
- Trained and mentored new team members on best practices and operational standards.
- Collaborated with management to develop strategies for enhancing guest experience.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Oversaw problem resolution to address barriers to operational efficiency.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
Park Ambassador
6 Months- Educated visitors on park features, events, and guidelines to enhance overall experience.
- Coordinated volunteer activities, fostering community engagement and support for park initiatives.
- Assisted with park maintenance tasks, ensuring cleanliness and safety of recreational areas.
- Operated rides safely while ensuring compliance with safety regulations and operational guidelines.
- Conducted regular inspections of rides, identifying maintenance needs and coordinating repairs with technical staff.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register area, promoting a clean and welcoming environment.
- Performed engaging puppet shows for diverse audiences, enhancing entertainment value and audience interaction.
- Oversaw setup and breakdown of event spaces, maintaining organization and cleanliness.
Education
High School Diploma
Skills
Operational efficiency
Planning and coordination
Cross-functional communication
Project management
Experience in leadership
Team building
Decision-making
MS office/ Google Workspaces
Admin in Various Ticketing Systems
Work flow planning
Data management
Performance reporting
Forecasting and scheduling
Certification
- First Aid Certified
- ServSafe Certified
- Certified in multiple HR related programs
Timeline
Guest Service Manager
Museum of Illusions
09.2026 - CurrentRead More
Operations Specialist
Children's Fairyland
11.2024 - 09.2026Read More
Operations Lead
Children's Fairyland
04.2023 - 11.2024Read More
Park Ambassador
Children's Fairyland
10.2022 - 04.2023Read More
Oakland Technical
High School Diploma
Read More