Aaron Kohr

• Developed a team of customer service masters
• Focused efforts on growth through customer connections
• Operated using metrics to forecast upcoming periods while recognizing trends and potential opportunities
• Navigated a store closure for renovation and led a successful reopening with first month’s sales experiencing over 20% growth YOY
• Provided leadership through uncomfortable changes with new equipment, new routines, new procedures and unplanned technology outages

Bar manager 2012-2016, GM 2016-2108, Director of Operations 2018-2022

• Oversaw the development and opening of a new restaurant, White Rose at Bridgewater while continuing sales growth at White Rose Bar and Grill
• Reviewed financial activity to identify areas of cost reduction within multiple units
• Coordinated operations, service, menu, restaurant environment, cleanliness standards, management development style, food safety and internal marketing initiatives at both locations
• Directed activities between all departments for efficient implementation of food and beverage initiatives, service initiatives, operational updates, and training programs
• Prepared management schedules and assigned specific duties to maximize operational efficiency
• Provided leadership and coaching to management in the areas of consistency, leading by example, hiring, training, and motivating employees to achieve goals and objectives while promoting continuous growth
• Monitored and negotiated with suppliers to ensure they efficiently and effectively provided needed goods or services within budgetary limits
• Conducted weekly meetings with General Managers and department managers to establish and maintain company objectives
• Troubleshot issues with POS provider and utilized new technology to improve operations and efficiency
• Implemented new operating hours and procedures which led to increased revenue and improved labor costs
• Increased revenue streams to include entertainment and lottery resulting in additional margin free revenue
• Updated employee handbook and implemented new training protocol to adapt to new procedures, equipment, technology, and changes in laws
• Reviewed all personnel for hiring and handled all employee disciplinary action with Human Resources
• Scheduled and negotiated with all entertainment for special events in addition to acquiring permits for events.