Aaron Scott
Las Vegas
Summary
To seek and maintain a full-time position that offers professional challenges.
Dedicated customer service professional with knowledge in delivering quality service and proven multi-tasking skills. Willing to go the extra mile, studying the material day and night to become a master at what I do.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Chenega
10.2024 - 02.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Specialist
Oasis Financial
08.2023 - 04.2024
- Answering calls
- Application in-take for pre-settlements
- Sending necessary documents to clients
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
Supervisor
Chick-Fil-A
04.2019 - 05.2023
- Addressed customer needs
- Money management
- Ensuring that all orders are filled for the satisfaction of all customers
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Crew Member
Panda Express
04.2019 - 06.2019
- Order documentation
- Money management
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Diploma -
Centennial High School
Las Vegas, NV06-2017
Skills
- Time Management
- Building client trust and loyalty
- Documentation and record keeping
- Written and verbal skills
- Communication
- Creativity
- Strategic thinking
- Client confidentiality
- Multi-tasking and prioritization
- Information gathering
- Customer service
- Critical thinking
- Relationship building
- Complaint handling
- De-escalation techniques
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Chenega
10.2024 - 02.2025
Customer Service Specialist
Oasis Financial
08.2023 - 04.2024
Crew Member
Panda Express
04.2019 - 06.2019
Supervisor
Chick-Fil-A
04.2019 - 05.2023
Diploma -
Centennial High School
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