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Aaron Taylor
Boswell,OK
Summary
Motivated Casino Host with over [Number] years of comprehensive experience retaining prestigious, high-roller customers in casinos. Skillful in efficiently responding to customer needs, promoting programs and promotions and organizing and coordinating special services, including cross-property events, transportation and hotel accommodations. Focused and friendly professional comfortable working in competitive, fast-paced environment.
Overview
4
4
years of professional experience
1
1
Language
Work History
Executive Casino Host
Choctaw Casino & Resort - Durant
05.2021 - 02.2024
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
Server
Southern Classic Daiquiri Factory
01.2021 - 03.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cold End Packer
Cardinal Glass
02.2020 - 10.2020
- Implemented cost-saving strategies by reducing waste materials during cold end packaging operations.
- Enhanced quality control measures by conducting thorough inspections of packed items before shipment.
- Increased customer satisfaction through accurate order assembly and attention to detail during the packing process.
- Collaborated with team members to meet daily production goals, resulting in consistent on-time order fulfillment.
- Provided training and guidance to new employees, leading to faster integration into the team and improved overall performance.
- Reduced product damages by ensuring proper handling and secure packaging of glass products.
Education
High School Diploma -
Rock Creek High School
Bokchito, OK05.2019
Skills
- Guest satisfaction focus
- Exceptional communication
- Staff Training and Development
- Team Management
- Casino operations knowledge
- VIP handling
- Data analysis proficiency
- Financial Acumen
Timeline
Executive Casino Host
Choctaw Casino & Resort - Durant
05.2021 - 02.2024
Server
Southern Classic Daiquiri Factory
01.2021 - 03.2021
Cold End Packer
Cardinal Glass
02.2020 - 10.2020
High School Diploma -
Rock Creek High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Excel