Aaron Vandervoort
Sarasota,FL
Summary
Seeking a full-time role as a Lead Customer Service Professional to fully employ my communication and organizational skills. Committed to being considerate of each customer's unique situation, I am dedicated to improving customer loyalty by elevating each customer's prior experiences.
Overview
18
18
years of professional experience
Work History
Dispatcher
And Services
09.2023 - 12.2023
- Answering phones, scheduling appointments, managing ETA calls, and dispatching calls to the appropriate technicians.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Coordinated with drivers and personnel to ensure timely repairs or installation of services.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Sr. IT Consultant
Mike's Techs
04.2018 - 10.2021
- Handle customer support calls in a timely and accurate manner by providing first-level support to customer service requests
- Understand support problems, analyze problem data and determine appropriate solutions
- Ensure to follow standard operating procedures and meet service level agreements
- Plan and complete daily assigned tasks within deadlines.
Department Manager
Petco
08.2011 - 03.2018
- Performed opening and closing duties as part of management team, including cash management
- Demonstrated excellent communications skills in resolving product and customer complaints
- Enforced safety rules and other policies to protect employees and minimize company liability
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Lifeguard Supervisor
Somerville Recreation
05.2006 - 10.2013
- Maintained neat and clean pool area and clean water quality at all times
- Exercised strong proficiency in CPR, First Aid and AED rescue techniques to provide optimal support to individuals in distress
- Updated logs detailing weather conditions, treatments provided, and incident information to keep management informed of activities
- Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength and confidence.
Education
B.A.S. in Audio Engineering -
The Art Institute of Philadelphia
Philadelphia, PA05.2013
Skills
- Microsoft Office
- Supervising experience
- Time management
- Customer support
Timeline
Dispatcher
And Services
09.2023 - 12.2023
Sr. IT Consultant
Mike's Techs
04.2018 - 10.2021
Department Manager
Petco
08.2011 - 03.2018
Lifeguard Supervisor
Somerville Recreation
05.2006 - 10.2013
B.A.S. in Audio Engineering -
The Art Institute of Philadelphia