Aaron Wagner
New Martinsville
Summary
Detail-oriented leader skilled in staff training and process adherence. Demonstrated ability to optimize operations and resolve conflicts effectively, ensuring compliance and superior team performance.
Overview
13
13
years of professional experience
Work History
Digital Team Lead
Walmart
New Martinsville, WV
03.2024 - Current
- Led team of associates in daily operations, optimizing workflow and productivity.
- Trained new employees on company policies and operational procedures to ensure compliance.
- Monitored performance metrics and provided actionable feedback to team members for continuous improvement.
- Facilitated regular team meetings to discuss goals, challenges, and strategies for success.
- Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
QC Technician II
ThermofFisher Scientific
Cambridge, MA
10.2022 - 03.2024
- Regularly coordinated shipments both foreign and domestic
- Received, handled and stored product in compliance with cGMP
- Led root cause analysis initiatives for non-conformance events, driving corrective actions across departments.
- Documented quality control procedures and record-keeping practices, ensuring a comprehensive archive of data for future reference and analysis.
- Provided training on QC procedures to new team members, ensuring consistency in application across the department.
- Documentum Author
- Directly responsible for organization, storage and shipment extensive multi-million dollar inventory across multiple locations\
- Obtained lead technician status is under 1yr of employment
E-Commerce Personal Shopper
Walmart
New Martinsville, WV
10.2021 - 10.2022
- Curated personalized shopping experiences based on customer preferences and feedback.
- Managed online orders, ensuring accurate product selection and timely fulfillment.
- Utilized Walmart's e-commerce platform to navigate product listings efficiently.
- Trained new staff on best practices for online shopping operations and tools.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service Manager
Walmart
New Martinsville, WV
10.2019 - 10.2021
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Trained new team members on company policies and customer interaction protocols.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Collaborated with departments to streamline processes and improve service delivery.
Contractual Sales Associate
Ace Hardware
Pennsboro, WV
03.2013 - 10.2019
- Assisted customers with product selection and provided expert advice on hardware solutions.
- Managed inventory levels, ensuring stock availability for customer demands and seasonal promotions.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Bachelor of Science - Business Administration And Management
Fairmont State University
Fairmont, WV05-2018
Skills
- Attention to detail
- Conflict resolution
- Schedule management
- Resource allocation
- Teamwork and collaboration
- Staff training
- SOP adherence
- Account management
- Computer skills
- Organizational skills
Timeline
Digital Team Lead
Walmart
03.2024 - Current
QC Technician II
ThermofFisher Scientific
10.2022 - 03.2024
E-Commerce Personal Shopper
Walmart
10.2021 - 10.2022
Customer Service Manager
Walmart
10.2019 - 10.2021
Contractual Sales Associate
Ace Hardware
03.2013 - 10.2019
Bachelor of Science - Business Administration And Management
Fairmont State University