Abbi McKenzie
Frostburg,MD
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking any position. Offering excellent communication and good judgment. Experienced Assistant Manager with over 2 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician
Walmart
Cumberland, MD
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- I started out as a cashier and got promoted to pharmacy technician. I had to take multiple tests to be accepted as a pharmacy technician.
- Deal with patient’s insurances
- I am knowledgeable about the kinds of medications and there uses and side effects.
- I get many good reviews from customers that come into the pharmacy as well, I also get requested by many patients for me to help them personally.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Counted, measured and compounded medications following standard procedures.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assistant Front End Manager
Weis Markets Inc
Frostburg, MD
01.2021 - 01.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintained transaction security by verifying payment cards against identification.
- Promoted importance of security and customer tracking to minimize store losses.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared weekly employee work schedules for team members.
- Head of self checkout, then got promoted to assistant manager.
- Had many responsibilities.
- In charge of all of the workers up front.
- Head of Western Union, which is money orders and sending money.
- Dealt with large amounts of money every day, which included counting money, making deposits, and Brinks, etc.
- Performed official money count every day
- Managed daily reports of transactions
- Counseled, mentored and disciplined staff
- Upheld a high standard of customer service
- Maintained all operations within the Front of store
- Managed a group of employees
- Opened and closed the store at the beginning and end of shifts
Team Member
Chick-fil-A
Cumberland, MD
11.2020 - 08.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked in the kitchen making salads, wraps, etc.
Education
Mountain Ridge High School
Frostburg, MDOccupational Therapy
Allegheny College of MD
Cumberland MDSkills
- Cash Register Operation
- Supply and Equipment Ordering
- Dispensing Medications
- Prescription Filling and Labeling
- Wholesale Ordering
- Prescription Refill Fulfillment
- Answering and Routing Calls
- Prescription Pricing
- Critical Thinking
- Organization and Prioritization
- Customer Needs Assessments
- Chemical Handling
- Prescription Order Verification
- Stocking Shelves
- Assisting Pharmacists
- Prescription Preparation
- Confidentiality and HIPAA
- Patient Safety
- Pharmaceuticals Mixing
- Dosage Calculation
- Medicare and Medicaid Processes
- Updating Medication Histories
- Customer Satisfaction
- Pharmaceutical Sales and Services
- Pharmacy Operations
- Inventory Reviews
- Verifying Patient Data
Accomplishments
- Supervised team of over 30 staff members.
Timeline
Pharmacy Technician
Walmart
01.2022 - Current
Assistant Front End Manager
Weis Markets Inc
01.2021 - 01.2022
Team Member
Chick-fil-A
11.2020 - 08.2021
Mountain Ridge High School
Occupational Therapy
Allegheny College of MD