Abbonie Hughes
Phoenix,AZ
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Follett Higher Education Group
Tempe, AZ
02.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Team Lead
Follett Higher Education Group
Tempe, AZ
10.2023 - 02.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Associate
Follett Higher Education Group
Tempe, AZ
07.2023 - 10.2023
- Operated equipment such as scanners and scales correctly during checkout process.
- Helped customers locate items within the store using the inventory system.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Verified credit card charges against purchase receipts for accuracy.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2005
Skills
- Operations Oversight
- Loss Prevention
- Stock management
- Department Oversight
- Customer Relations
- Records Management
- Customer Service and Engagement
- Microsoft Office Suite
- Employee Coaching
- Team Building and Leadership
Affiliations
- Scrapbooking
- Trying new cooking recipes
- Taking care of Juju (my cat)
Timeline
Assistant Store Manager
Follett Higher Education Group
02.2024 - Current
Team Lead
Follett Higher Education Group
10.2023 - 02.2024
Associate
Follett Higher Education Group
07.2023 - 10.2023
High School Diploma -
Westwood High School