Abby Crump
Lynchburg,VA
Summary
I have been in the work field before I even started working at smoothie king. I have worked in weddings, banquets, and other formal events. I also have been through the first year of Liberty University's nursing program. I decided last year to transfer to the Centra College of Nursing. I am currently in my first semester there. I have learned many skills in customer service, and it only has grown my love for helping people.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Smoothie King
08.2021 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Nursery Caregiver
Heritage Baptist Church
08.2016 - Current
- Enhanced children''s developmental growth by implementing age-appropriate activities and playtime.
- Promoted a safe and nurturing environment for infants and toddlers, ensuring their physical and emotional wellbeing.
- Implemented daily schedules to maintain consistency in children''s routines, fostering a sense of security and stability.
- Collaborated with parents to establish open communication channels, addressing specific needs and concerns promptly.
Education
Associate Degree in Nursing - Nursing
Centra College of Nursing
Lynchburg, VA05.2025
High School Diploma -
Timberlake Christian School
Lynchburg, VA05.2022
Skills
- Guest Service
- Operations Management
- Operations Monitoring
- Performance Improvement
- Team Motivation
- Rules Enforcement
- Team leadership
- Problem-solving abilities
Certification
AHA BLS certified
Timeline
Shift Lead
Smoothie King
08.2021 - Current
Nursery Caregiver
Heritage Baptist Church
08.2016 - Current
Associate Degree in Nursing - Nursing
Centra College of Nursing
High School Diploma -
Timberlake Christian School