Abbygail Tompkins
Lawrenceville,GA
Summary
Proven leader and effective communicator, I excelled as a Shift Lead Supervisor at Firehouse Subs, where I enhanced customer satisfaction and mentored new staff, ensuring seamless integration. My expertise in problem-solving and employee training significantly contributed to maintaining high standards of service and safety, fostering a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Shift Lead Supervisor
Firehouse Subs
03.2021 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
- Ensured compliance with company policies, safety regulations, and industry best practices.
Education
Graduated -
Choctawhatchee Senior High School
Fort Walton Beach, FLSkills
- Customer service focus
- Workplace Safety
- Decision-making capabilities
- Employee Training
- Staff Motivation
- Team motivation
- Positive Attitude
- Problem-Solving
- Strong verbal and written communication
- Team Leadership
- Flexible Schedule
- Goal Setting and Tracking
- Role Modeling
- Client Service
Timeline
Shift Lead Supervisor
Firehouse Subs
03.2021 - 06.2024
Graduated -
Choctawhatchee Senior High School