Abdel Kareem Bani Nasur
Guthrie,OK
Summary
Accomplished Associate Manager with a proven track record at Carrefour Jordan, adept in staff training and development and excelling in customer service management. Skillfully enhanced sales and fostered team motivation, demonstrating reliable problem-solving abilities. Achieved significant improvements in store operations through strategic planning and effective delegation.
Overview
8
8
years of professional experience
Work History
Lead Key Holder
Philips 66
03.2019 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
Associate Manager
Carrefour Jordan
02.2017 - 02.2019
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
Education
Bachelor - Political Science
Oklahoma State University
Stillwater, OKSkills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
- Cash handling accuracy
- Customer service
- Sales leadership
- Cash handling
- Customer service management
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
Languages
Arabic
Native or Bilingual
Timeline
Lead Key Holder
Philips 66
03.2019 - Current
Associate Manager
Carrefour Jordan
02.2017 - 02.2019
Bachelor - Political Science
Oklahoma State University
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