Abel Cooper
Garden Grove,CA
Summary
Dynamic leader and team player with a proven track record at Black Bear Diner, enhancing guest satisfaction and exceeding sales goals through expert shift planning and server coordination. Skilled in food safety and cultivating warm customer relationships, I spearhead initiatives that consistently achieve high health inspection scores and positive service outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Black Bear Diner
La Habra, CA
10.2016 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Ensured optimal staffing levels during each shift, adjusting schedules as needed to accommodate fluctuations in business volume.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Server
Black Bear Diner
Buena Park, CA
03.2014 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma -
Sunny Hills High School
Fullerton, CA06.2010
Skills
- Guest service
- Food Safety
- Table Bussing
- Shift planning
- Complaint Handling
- Organization
- Food presentation
- Server coordination
- Team Leadership
- Reliable and Responsible
- Team Player
Certification
CA Food handlers
Timeline
Server Shift Leader
Black Bear Diner
10.2016 - Current
Server
Black Bear Diner
03.2014 - 10.2016
Diploma -
Sunny Hills High School