Abel Morales Jr
San Antonio,TX
Summary
Upbeat, customer-focused Sales Associate with 17 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
25
25
years of professional experience
Work History
Retail Sales Consultant
AT&T
San Antonio, TX
10.2006 - Current
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Assisted with stock replenishment of shelves and displays.
- Processed online orders for delivery or pickup at retail location.
- Assisted customers with product selection based on individual needs and preferences.
- Recommended additional merchandise items that would complement purchased items.
- Upsold add-on items such as warranties or extended service plans when appropriate.
Sales Associate
Home Depot
San Antonio, TX
04.2017 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
Customer Service Representative
McKesson
Ontario, CA
04.2004 - 07.2006
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
AT&T Wireless
Anahiem Hills
07.1999 - 04.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
El Monte High School
El Monte, CA06-1994
San Diego State University
San Diego, CACalifornia State University - San Bernardino
San Bernardino, CASkills
- Customer Satisfaction
- Welcoming customers
- Customer Engagement
- Customer Service
- Product Recommendations
- FLUENT IN SPANISH
Languages
Spanish
Native/ Bilingual
Timeline
Sales Associate
Home Depot
04.2017 - Current
Retail Sales Consultant
AT&T
10.2006 - Current
Customer Service Representative
McKesson
04.2004 - 07.2006
Customer Service Representative
AT&T Wireless
07.1999 - 04.2004
High School Diploma -
El Monte High School
San Diego State University
California State University - San Bernardino