Abelino Arellano
TX
Summary
Results-driven professional with over 10 years of experience managing client relationships, coordinating operations, and delivering exceptional customer experiences across healthcare and service-focused environments. Skilled in account management, project coordination, team leadership, training, problem resolution, and process improvement. Proven ability to build strong client partnerships, manage multiple priorities, and collaborate across departments to achieve organizational goals. Adaptable, detail-oriented, and committed to driving customer satisfaction and business success.
Overview
11
11
years of professional experience
Work History
Office Manager
Lucky Kids Pediatric Dentistry and Orthodontics
2025.04 - Current
- Manage a portfolio of patient and client relationships, ensuring high levels of satisfaction, retention, and service excellence.
- Serve as the primary point of contact for patient concerns, resolving issues proactively and maintaining positive long-term relationships.
- Coordinate scheduling, communications, and operational workflows to optimize customer experience and organizational efficiency.
- Train, mentor, and support team members on customer service standards, systems, and best practices.
- Oversee billing, insurance coordination, and account management functions while ensuring accuracy and timely resolution of account-related matters.
Software Trainer & Client Success Specialist
KLOwen Orthodontics
2024.04 - 2025.04
- Served as the primary point of contact for orthodontic providers throughout onboarding, training, and ongoing software adoption.
- Conducted one-on-one virtual training sessions with doctors across the United States and internationally, ensuring successful implementation and utilization of KLOwen’s digital orthodontic platform.
- Built and maintained strong client relationships by providing proactive support, resolving technical and workflow challenges, and delivering exceptional customer service.
- Led onboarding and follow-up training sessions, helping clients maximize platform efficiency and achieve desired treatment outcomes.
- Partnered with providers to understand business goals, identify operational needs, and recommend solutions that improved workflow and overall user experience.
- Collaborated cross-functionally with clinical, technical, and product teams to address customer concerns and communicate valuable client feedback.
- Maintained detailed documentation of client interactions, training activities, and support resolutions to ensure continuity and high-quality account management.
Client Services & Account Coordinator
D4C Dental Brands
2019.04 - 2024.04
- Served as a primary point of contact for clients, providing support, answering inquiries, and ensuring a positive customer experience.
- Managed account-related documentation, verified information accuracy, and maintained detailed records within company systems.
- Coordinated scheduling and appointment management while balancing client needs and operational priorities.
- Researched and resolved account discrepancies, billing concerns, and service-related issues in a timely and professional manner.
- Guided clients through available service options, payment arrangements, and financial solutions based on individual needs.
- Built strong client relationships through proactive communication, problem-solving, and personalized support.
Orthodontic Dental Assistant
Jefferson Dental Clinic
2015.07 - 2019.01
- Supported daily operations in a fast-paced, customer-focused environment while ensuring efficient service delivery and positive client experiences.
- Coordinated preparation of materials, equipment, and documentation required for scheduled appointments and services.
- Assisted clients throughout the service process by providing clear instructions, education, and ongoing support.
- Managed inventory levels, monitored supply needs, and assisted with ordering and stocking essential materials.
Skills
- Account Management
- Client Relationship Management
- Customer Success
- Project Coordination
- Team Leadership
- Process Improvement
- Conflict Resolution
- Training & Development
- Cross-Functional Collaboration
- Data Analysis & Reporting
- Strategic Communication
- Time Management
- Problem Solving
Timeline
Office Manager
Lucky Kids Pediatric Dentistry and Orthodontics
2025.04 - Current
Software Trainer & Client Success Specialist
KLOwen Orthodontics
2024.04 - 2025.04
Client Services & Account Coordinator
D4C Dental Brands
2019.04 - 2024.04
Orthodontic Dental Assistant
Jefferson Dental Clinic
2015.07 - 2019.01