Abigail Castellano

• Greeted clients and managed front desk check-ins with professionalism and accuracy.
• Answered phone calls, addressed inquiries, and provided clear information about services and availability.
• Scheduled appointments, confirmed bookings, and coordinated calendar changes to support smooth daily operations.
• Processed payments, completed checkout tasks, and maintained accurate transaction records.
• Monitored reception area cleanliness and ensured welcoming presentation for every guest.

• Processed cash, card, and mobile payments accurately through POS system.
• Verified customer identification for age-restricted alcohol sales and compliance.
• Balanced cash drawer at close, resolving discrepancies promptly.
• Assisted customers with product selection, pricing, and store policies.
• Restocked shelves and organized front-end merchandise for efficient checkout flow.
• Handled returns and exchanges while maintaining accurate transaction records.

• Sanitized restrooms, high-touch surfaces, and shared equipment to support health and safety.
• Vacuumed carpets, mopped floors, and dusted fixtures using proper cleaning methods and supplies.
• Cleaned sanctuaries, classrooms, and common areas to maintain welcoming church facilities.
• Restocked paper goods, soap, and sanitation supplies to prevent service disruptions.
• Coordinated cleaning priorities with staff and volunteers to ensure consistent facility standards.
• Trained new housekeeping team members on cleaning procedures, safety practices, and supply handling.

Studied in a few classes but decided to go into the work field instead.