Abigail Dannenberg
Zeeland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Stellar Smiles Pediatric Dentistry
Byron Center, MI
12.2025 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Developed and implemented patient intake processes, enhancing overall efficiency in operations.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
- Collaborated with dental staff to ensure seamless communication regarding patient care plans.
- Monitored patient records for accuracy, ensuring compliance with healthcare regulations and standards.
Business Assistant
Dental Associates
Grand Rapids, MI
04.2024 - 12.2025
- Assisting in daily check in/check out procedures to ensure patients are receiving accurate information
- Accurately adding in insurance plans and breakdowns along with adding in insurance payments in a timely manner
- Continuing to learn new skills to allow growth and efficiency
Patient Coordinator
Hudsonville Dental Kids
Hudsonville, MI
10.2022 - 04.2024
- Checking in/out patients with a positive and personable attitude while answering general questions about procedures, insurance, and scheduling.
- Answering high volume calls
- Verifying insurance and running pre-treatment estimates for patients to have a general idea of cost for appointments.
- Maintain a clean work environment for patients and staff
Retail/Customer Service Representative/Barista
Better Way Designs
Zeeland, MI
09.2021 - 10.2022
- Developed strong customer relationships to encourage repeat business.
- Collaborated with team members to optimize inventory management processes.
- Maintained calm demeanor during high-volume periods and special events.
Youth Pastor
The Foundry Church
Zeeland, MI
08.2020 - 08.2021
- Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
- Developed and implemented youth programs that fostered spiritual growth and community engagement.
- Organized outreach events that increased participation in church activities among local youth.
- Led weekly worship services, ensuring meaningful experiences for diverse youth groups.
- Mentored youth leaders, enhancing their skills in ministry and leadership development.
Customer Service Representative
Macatawa Bank
Zeeland, MI
05.2018 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions efficiently while ensuring compliance with banking regulations and policies.
Education
High School Diploma -
Zeeland East High School
Zeeland, MI05.2017
Skills
- Detail oriented
- Communication
- Efficiency
- Team Leadership
- Personable
- Critical thinking skills
- Organizational skills
- Appointment scheduling
Timeline
Patient Care Coordinator
Stellar Smiles Pediatric Dentistry
12.2025 - Current
Business Assistant
Dental Associates
04.2024 - 12.2025
Patient Coordinator
Hudsonville Dental Kids
10.2022 - 04.2024
Retail/Customer Service Representative/Barista
Better Way Designs
09.2021 - 10.2022
Youth Pastor
The Foundry Church
08.2020 - 08.2021
Customer Service Representative
Macatawa Bank
05.2018 - 09.2019
High School Diploma -
Zeeland East High School