Abigail Duffy
Arlington VA,VA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Hostess
Brick Alley Pub
01.2022 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Nikolas Pizza
10.2017 - 01.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Newport Creamery
02.2015 - 08.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Early Childhood Education
Salve Regina University
Newport, RI05.2020
Skills
- Guest complaint resolution
- Complaint Handling
- Dining area maintenance
- Customer Service
- Reservations Management
Timeline
Hostess
Brick Alley Pub
01.2022 - 08.2022
Server
Nikolas Pizza
10.2017 - 01.2018
Server
Newport Creamery
02.2015 - 08.2017
Bachelor of Science - Early Childhood Education
Salve Regina University
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