Abigail Gaston
Kingsport,TN
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
3
3
years of professional experience
Work History
Shift Leader
Scooter's Coffee
Kingsport, TN
02.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Barista
Aramark
Knoxville, TN
08.2023 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, , mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Cashier
Food City
Kingsport, TN
05.2021 - 02.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Associate of Science - Biology
Northeast State Community College
Blountville, TN12-2025
High School Diploma -
West Ridge High School
Blountville, TN05-2023
Skills
- Equipment Troubleshooting
- Operations Support
- Customer Service Management
- Problem-Solving
- POS System Operation
- Quality Inspections
- Cash Handling
- Team Leadership
- Role Modeling
- Policy Enforcement
- Client Support
- Positive Attitude
References
References available upon request.
Timeline
Barista
Aramark
08.2023 - 06.2024
Shift Leader
Scooter's Coffee
02.2022 - Current
Cashier
Food City
05.2021 - 02.2022
Associate of Science - Biology
Northeast State Community College
High School Diploma -
West Ridge High School