Abigail Gorham
Round Rock,TX
Summary
Dependable Server and Shift Leader successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Cracker Barrel
02.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for enjoyable guest experience.
Shift Leader Manager
Cracker Barrel
02.2023 - Current
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Coordinated maintenance activities to ensure clean, inviting atmospheres for customers and employees alike.
- Established clear lines of communication within our team, promoting collaboration and efficient problem-solving capabilities among staff members.
Education
Associate of Applied Science - Culinary
TSTC
Hutto05.2025
Skills
- Order Management
- Beverage Preparation
- Daily specials memorization
- Supply Restocking
- Safe Food Handling
- Food Running
- Food Delivery
- Guest Engagement
- Quality Control
- Professional Appearance
- Food safety practices
- Service prioritization
Certification
Food Handlers
TABC
Timeline
Server
Cracker Barrel
02.2023 - Current
Shift Leader Manager
Cracker Barrel
02.2023 - Current
Associate of Applied Science - Culinary
TSTC