Abigail Jacobsen
Greenville,MI
Summary
Motivated dental administrative professional with experience in patient scheduling, insurance verification, customer service, and front office operations in fast-paced healthcare environments. Skilled in Eaglesoft and Open Dental software with a strong interest in advancing within the dental field. Seeking opportunities to continue growing professionally while working toward becoming a Dental Assistant and eventually a Dental Hygienist.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
My Community Dental Centers
Cedar Springs, MI
12.2025 - Current
- Greet and assist patients throughout the check-in and check-out process while maintaining a welcoming and professional environment.
- Schedule appointments, confirm treatment visits, and coordinate provider schedules in a fast-paced dental office.
- Verify insurance benefits, process patient paperwork, and maintain accurate electronic patient records using Eaglesoft and Open Dental software.
- Communicate effectively with providers, dental assistants, hygienists, and patients to support efficient daily operations.
- Educate patients on office policies, appointment expectations, and financial responsibilities with professionalism and empathy.
- Maintain HIPAA compliance and confidentiality while handling sensitive patient information.
- Support smooth front office workflow by answering phones, managing patient concerns, and assisting with administrative tasks.
Admin Assistant
Total Quality Logistics
Grand Rapids, MI
08.2022 - 05.2024
- Greeted and assisted clients and team members while managing scheduling and appointments efficiently.
- Maintained accurate digital and paper records with strong attention to detail and confidentiality.
- Coordinated communication between departments and clients to support daily operations.
- Assisted with onboarding and training support, preparation of materials, and workflow organization.
Receptionist
H&R Block
Mount Pleasant, MI
03.2020 - 08.2022
- Managed high-volume front desk operations during peak tax season in a fast-paced environment.
- Scheduled appointments, answered client questions, and maintained excellent customer service.
- Handled confidential client information and ensured compliance with company policies.
- Assisted with administrative support, data entry, document organization, and workflow coordination.
Education
Dental Hygienist
Montcalm Community College
Sidney, MI05-2026
Accounting
Central Michigan University
Mount Pleasant, MI05-2020
High School Diploma - undefined
Eisenhower Senior High School
Lawton, OK05-2016
Skills
- ADMINISTRATIVE SUPPORT
- COMMUNICATION & TEAMWORK
- CUSTOMER SERVICE
- DATA ENTRY & DOCUMENTATION
- DENTAL FRONT OFFICE OPERATIONS
- EAGLESOFT
- ELECTRONIC HEALTH RECORDS (EHR)
- HIPAA COMPLIANCE
- INSURANCE VERIFICATION
- MULTI-LINE PHONE SYSTEMS
Timeline
Patient Services Representative
My Community Dental Centers
12.2025 - Current
Admin Assistant
Total Quality Logistics
08.2022 - 05.2024
Receptionist
H&R Block
03.2020 - 08.2022
High School Diploma - undefined
Eisenhower Senior High School
Dental Hygienist
Montcalm Community College
Accounting
Central Michigan University