Abigail Johnson
Draper,UT
Summary
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
8
8
years of professional experience
Work History
Practice Manager
Sage Family Counseling
09.2021 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Completed insurance billing and coding through the EHR software to ensure timely filing and collection.
Sales Representative
State Farm
01.2017 - 08.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
MBA - Business Administration
Capella University
10.2023
Bachelor of Science - Applied Business Management
Brigham Young University
Rexburg, ID12.2021
Skills
Schedule Management
Staff Management
Policy Implementation
Critical Thinking
Records Management
Policy and procedure development
Employee performance
Electronic Health Records
Payroll Administration
New Hire Training
Performance Metrics
Bookkeeping
Timeline
Practice Manager
Sage Family Counseling
09.2021 - Current
Sales Representative
State Farm
01.2017 - 08.2021
MBA - Business Administration
Capella University
Bachelor of Science - Applied Business Management
Brigham Young University
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