Abigail Johnson
Carver,MA
Summary
Accomplished Shift Lead at Dunkin, adept in customer service management and conflict resolution, enhanced store operations and team performance. Leveraged guest service skills and POS system operation expertise, fostering a positive environment at University of Massachusetts Dartmouth and Carver Youth Basketball League. Achieved significant improvements in employee communication and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Lead
Dunkin
Plymouth, MA
06.2020 - Current
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during the absence of the Store Manager or Assistant Manager.
Resident Assistant
University of Massachusetts Dartmouth
Dartmouth, Massachusetts
08.2023 - 05.2024
- Communicated with staff to resolve problems with individual students.
- Served as an information resource for residents regarding campus services.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Managed a budget for residence hall programs, ensuring cost-effective use of resources.
- Guided residents in the development of personal and academic goals, promoting success and growth.
- Maintained accurate records of incidents that occurred in the residence hall.
Youth Sports Counselor
Carver Youth Basketball League
Carver, MA
02.2018 - 06.2022
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Organized team practices and monitored player progress during games.
- Provided feedback and encouragement to motivate young players.
- Assisted in organizing fundraising events for teams and leagues.
- Created a positive environment that encouraged teamwork among athletes.
Education
Bachelor of Science - Finance
Bridgewater State University
Bridgewater, MA05-2026
High School Diploma -
Carver Middle High School
Carver, MA05.2022
Skills
- Guest service
- Conflict resolution
- Customer Service Management
- Equipment troubleshooting
- Complaint resolution
- POS system operation
- Projecting sales
- Employee communication
Education and Training
Carver Middle High School, Class of 2022
Contact
Cell: 508-245-6074
Email: abbyjohnson350@gmail.com
Carver, MA 02330
Volunteer Work
A Shot For Life
11/2022-11/2022
- This fundraising event was put on by an organization called A Shot For Life. Every year, they have different challenges that raise awareness for cancer where you also raise money. I competed in the 24 hour basketball challenge and raised $1000 for cancer research.
Timeline
Resident Assistant
University of Massachusetts Dartmouth
08.2023 - 05.2024
Shift Lead
Dunkin
06.2020 - Current
Youth Sports Counselor
Carver Youth Basketball League
02.2018 - 06.2022
Bachelor of Science - Finance
Bridgewater State University
High School Diploma -
Carver Middle High School