Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail McLean

Canton,GA

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Client Care Specialist

Cherokee Animal Hospital
08.2023 - Current
  • Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
  • Streamlined client communication for better understanding of their needs and preferences.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Provided comprehensive training to new team members.
  • Organized client files meticulously, ensuring easy access to important information for efficient problem solving.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
  • Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
  • Answered customer questions via telephone, email and live chat services.
  • Documented data and completed accurate updates to case records.

Administrative Assistant

Wood Group PLC
11.2021 - 08.2023
  • Assist development with project equipment database Input and Upload item details/information provided by project sites and warehouses.
  • Compile reports for multiple stocking locations requested by upper management.
  • Assist and coordinate monthly invoicing of issued items (serialized and consumables).
  • Adjust and track inventory (transferred/sold/retired items) for multiple projects and divisions.
  • Assisting Fleet Management Creating transaction rate sheets for monthly billings.
  • Assist with vehicle audits.

Education

Cosmetology for Licensure -

Chattahoochee Technical College
Marietta, GA
08.2025

Diploma -

Cherokee High School
Canton, GA
06.2020

Skills

  • Customer relations
  • Application processing
  • Document analysis
  • Time management
  • Multitasking Abilities
  • Client documentation

Timeline

Client Care Specialist

Cherokee Animal Hospital
08.2023 - Current

Administrative Assistant

Wood Group PLC
11.2021 - 08.2023

Diploma -

Cherokee High School

Cosmetology for Licensure -

Chattahoochee Technical College

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