Abigail O’Rourke
COLUMBUS,OH
Summary
Energetic Restaurant Team Member known for high productivity and efficient task completion. Possess specialized skills in customer service, persuasive sales skills, and client consultations. Excel in communication, teamwork, and adaptability, ensuring seamless operations and enhanced customer experiences for guests.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Restaurant Team Member
Yats Cajun Creole
COLUMBUS, OH
08.2017 - Current
- Delivered high-quality customer service by taking orders, managing transactions, and ensuring a positive dining experience in a fast-paced dining environment.
- Provided quality customer service with a friendly attitude.
- Greeted customers, answered questions, and recommended specials to enhance customer experience and drive sales.
- Assisted in taking customer orders and providing recommendations.
- Collaborated with kitchen and service staff to ensure timely and accurate order fulfillment.
- Processed payments accurately and efficiently using POS system.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Checked with customers to ensure meal satisfaction and resolved issues promptly to maintain positive dining experience.
- Resolved customer concerns professionally and efficiently.
- Maintained cleanliness and organization of dining areas and food prep spaces to support efficient service and uphold health standards.
- Followed all food safety and sanitation guidelines.
- Prepared and plated menu items according to restaurant standards, maintaining consistency and presentation.
- Handled food prep tasks including chopping, portioning, and stocking ingredients.
- Assisted with opening and closing duties, including cash handling and inventory restocking.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Cosmetology
Aveda Institute
Columbus, OH 10.2020 - 03.2022
Skills
- Customer service
- Cash handling
- Client consultation skills
- Suggestive selling
- Order fulfillment
- Menu knowledge
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Email and phone orders
- Cleanliness standards
- Cleaning and sanitizing
- Strong teamwork
- Guest experiences
- Supply restocking
- Service prioritization
- Professional appearance
- Inventory management
- POS operation
- Dining crew workflow optimization
- Specials promotion
Timeline
Cosmetology
Aveda Institute
10.2020 - 03.2022
Restaurant Team Member
Yats Cajun Creole
08.2017 - Current