Abigail Passini
Winsted,CT
Summary
Enthusiastic and reliable professional with an engaging personality and flexible approach who takes pride in providing excellent customer service. Upbeat, friendly, and skilled in anticipating customer needs to ensure enjoyable dining experiences. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Winchester Public Schools
09.2023 - Current
- Answer multi-line phone systems, route calls, deliver messages to staff, and greet visitors.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and utilizing secure filing systems.
- Deliver excellent customer service by promptly responding to parent and staff inquiries, effectively addressing concerns, and building solid relationships.
- Schedule meetings, prepare documents, and follow up to meet timelines.
- Ensure accurate record-keeping with diligent data entry and database management for student information.
Paraprofessional
Winchester Public Schools
08.2022 - 09.2023
- Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing a strong rapport with students, parents, and faculty.
Secretary
B & D Landscaping
04.2020 - 12.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos, and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Shift Leader
The Spa At Litchfield Hills
10.2019 - 03.2020
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Catering Server
Fruend's Farm Catering
03.2018 - 08.2019
- Assisted in event setup and teardown, ensuring smooth transition between functions.
- Enhanced guest experience by providing exceptional service during catered events.
- Maintained flexible work schedule to meet event needs.
Server Manager
Rowley Grill And Tap
10.2017 - 11.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
Shift Leader
Foxtail Restaurant And Fine Catering
06.2016 - 08.2018
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Front End Cashier
IGA SuperSaver
03.2016 - 06.2016
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Education
Specialist in School Psychology - Psychology
Capella University - Online
Minneapolis, MN06.2027
No Degree - Real Estate
NWCC
Winsted, CT07.2023
High School Diploma -
The Gilbert School
Winsted, CT06.2018
Skills
- Computer Proficiency
- Customer and client relations
- Data Entry
- Dedicated Team Player
- Professional Communication
- Resourceful
- Self Motivated
- Strong Problem Solver
- Time Management
- Zealous learner
Timeline
Administrative Assistant
Winchester Public Schools
09.2023 - Current
Paraprofessional
Winchester Public Schools
08.2022 - 09.2023
Secretary
B & D Landscaping
04.2020 - 12.2020
Shift Leader
The Spa At Litchfield Hills
10.2019 - 03.2020
Catering Server
Fruend's Farm Catering
03.2018 - 08.2019
Server Manager
Rowley Grill And Tap
10.2017 - 11.2019
Shift Leader
Foxtail Restaurant And Fine Catering
06.2016 - 08.2018
Front End Cashier
IGA SuperSaver
03.2016 - 06.2016
Specialist in School Psychology - Psychology
Capella University - Online
No Degree - Real Estate
NWCC
High School Diploma -
The Gilbert School