Abigail Ramirez
Stafford,VA
Summary
Dynamic Member Service Representative with a proven track record at Navy Federal Credit Union, excelling in cash handling and customer service. Adept at problem-solving and transaction processing, I consistently increased customer satisfaction ratings through effective communication and team collaboration. Committed to regulatory compliance and leveraging software proficiency to enhance member experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
Fredericksburg, VA
04.2023 - Current
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Promoted available products and services to customers during service, account management and educated members on other financial needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Participated in team meetings to discuss customer service strategies and goals.
- Handled customer complaints in an efficient and courteous manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed loan applications and documented loan decisions according to policy requirements.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
- Leveraged software and systems to research and resolve member inquiries.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Universal Banker
Amegy Bank Of Texas
Sugar Land, TX
07.2019 - 12.2022
- Implemented daily opening and closing procedures within the banking center
- Experienced in handling a daily volume of over 200 transactions and handling over $50,000 of currency at once
- Handled routine financial transactions daily while ensuring a positive interaction with customers and non-bank customers
- Entered customers’ transaction data into the online banking software to record transactions and issued computer-generated receipts
- Processed transactions accurately and efficiently in accordance with established policies and procedures while maintaining confidentiality and compliance of bank records and client information with all company policies including state and federal regulations
- Highly skilled in receiving and processing banking transactions such as verifying transactions for identification and endorsement, performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks, receiving and exchanging foreign currency and reconciling any out-of-balance conditions
- Examined and verified checks for identification and endorsement and identified counterfeit and suspicious activity
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Assist bank customers with opening and closing accounts, including issuing debit cards and personal checks
- Established and maintained close business relationships with partners to help improve customer satisfaction
- Ensured that customers concerns were handled efficiently to maintain positive customer relations
- Assisted with cross-selling the right bank products to bank customers and non-bank customer
- Revised logs
- Assist in helping bank customers access their safe deposit and identifying them properly
- Meet with branch managers daily to discuss progress in individual goals and branch goals
- Execute sales discovery process
Sales Representative
T-Mobile
Sugar Land, TX
01.2018 - 07.2019
- Greet and provide immediate assistance to customers
- Listen to customers’ needs and solicit them with suitable products and promotional options, which result in more beneficial features
- Handle customers’ transactions and audit customers’ accounts and in detail
- Answer phone calls in a professional manner
- Responsible as a key holder to disarm the alarm codes and implement daily opening and closing procedures
- Handle daily scanning of inventory and ensure the completion and submission of proper paperwork for any variances
- Complete purchases via cash, debit card or credit card
- Update prices on products and the collateral around the store and exterior
- Read and uphold and abide by applicable regulations and proper requirements
Teller
JP Morgan Chase Bank
Rosenberg, TX
01.2016 - 12.2017
- Implemented daily opening and closing procedures within the banking center
- Experienced in handling a daily volume of over 200 transactions and handling over $50,000 of currency at once
- Handled routine financial transactions daily while ensuring a positive interaction with customers and non-bank customers
- Entered customers’ transaction data into the online banking software to record transactions and issued computer-generated receipts
- Processed transactions accurately and efficiently in accordance with established policies and procedures while maintaining confidentiality and compliance of bank records and client information with all company policies including state and federal regulations
- Highly skilled in receiving and processing banking transactions such as verifying transactions for identification and endorsement, performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks, receiving and exchanging foreign currency and reconciling any out-of-balance conditions
- Examined and verified checks for identification and endorsement and identified counterfeit and suspicious activity
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
Sales Representative
Cricket Wireless
Rosenberg, TX
01.2016 - 12.2017
- Greeted incoming customers and provided immediate assistance
- Answered incoming telephone calls with professional and knowledgeable responses
- Listened to customers' needs and preferences to provide accurate advice
- Completed purchases with cash, credit and debit payment methods
- Increased purchase totals by recommending additional items
Agent
A-Max Auto Insurance
Houston, TX
07.2015 - 12.2015
- Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage, while presenting and clearly explaining insurance policy options to clients based on their needs and goals
- Prepared necessary paperwork to process insurance sales and renewals
- Researched coverage and premium options and supplied clients with the best coverage available
- Processed applications, payments, corrections, endorsements and cancellations
- Promoted agency products to customers in person, on the telephone and in writing
- Developed productive working relationships with car dealers, loan processors and other business partners in the community
Cashier
Chick-Fil-A
Rosenberg, TX
10.2014 - 07.2015
- Welcomed and greeted customers in the restaurant or drive-thru
- Promptly took and rang up orders
- Processed customers’ payments via cash, debit gift and credit card and sales transactions
- Assessed customer needs and responded to questions
- Provided professional and courteous service at all times
- Maintained work area in clean and neat manner and restocked the workstation
Education
B.F Terry High School -
B.F Terry High School
Skills
- Cash handling
- Customer service
- Problem solving
- Transaction processing
- Regulatory compliance
- Software proficiency
- Team collaboration
- Microsoft office
- Active listening
Certification
- Financial Presentation Specialist
Languages
Spanish
Professional
Timeline
Member Service Representative
Navy Federal Credit Union
04.2023 - Current
Universal Banker
Amegy Bank Of Texas
07.2019 - 12.2022
Sales Representative
T-Mobile
01.2018 - 07.2019
Teller
JP Morgan Chase Bank
01.2016 - 12.2017
Sales Representative
Cricket Wireless
01.2016 - 12.2017
Agent
A-Max Auto Insurance
07.2015 - 12.2015
Cashier
Chick-Fil-A
10.2014 - 07.2015
B.F Terry High School -
B.F Terry High School