ABIGAIL SIRJORD
Fargo,ND
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber
05.2024 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Administrative Assistant
Affinitas Psychiatric Care
03.2021 - 05.2024
- Utilized Procentive and SimplePractice EHR systems to create new client accounts
- Completed EAP billing for reimbursement
- Monitored phone lines and email accounts and responded to emails and calls in a timely manner
- Released medical records per incoming request or at the request of providers
- Made collection calls to clients to collect payments for outstanding balances on accounts
- Applied check payments to client accounts and sent client payments and EOB’s to billing company
- Sent all appropriate paperwork to clients and uploading into client account upon receiving
- Collected and processed insurance information and forwarded to billing company for verification
- Trained new hire on applying client payments, creating accounts, and other job responsibilities
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Shop and Deliver Associate
Instacart
08.2020 - 03.2021
- Shopped grocery orders based on customer choices.
- Followed customer instructions through app or contacted customers to ensure proper item replacements were chose.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Delivered order to customer within the delivery timeframe given.
Health Information Specialist
The Village Family Service Center
02.2019 - 07.2020
- Took initiative to be able to navigate Procentive modules efficiently
- Ensured prompt response to client and provider requests
- Used HIPAA guidelines to correctly respond to incoming requests for records
- Provided assistance to supervisor to create and update applicable SOP’s
- Trained three new hires on health information, eligibility, and ND Substance Use Disorders Vouchers
- Created a complete step-by-step training documents for a variety of topics
Education
Associate of Applied Science - Health Information Technology and Medical Coding
Minnesota State Community And Technical College (M State)
Moorhead, MN05-2027
Associate of Arts - Liberal Arts
Minnesota State Community And Technical College (M State)
Moorhead, MN12-2027
Skills
- Schedule management
- Excellent navigation
- Problem-solving
- Customer service
- Patience and tact
- Punctuality
- Dependable and reliable
- Time management
- Attention to detail
- Multitasking and organization
Certification
- MNHIMA Member, 2019-Present
- MNHIMA/WHIMA Coding Webinar, March 2020
- MNHIMA Release of Information 101 Webinar, February 2020
Timeline
Rideshare Driver
Uber
05.2024 - Current
Administrative Assistant
Affinitas Psychiatric Care
03.2021 - 05.2024
Shop and Deliver Associate
Instacart
08.2020 - 03.2021
Health Information Specialist
The Village Family Service Center
02.2019 - 07.2020
Associate of Applied Science - Health Information Technology and Medical Coding
Minnesota State Community And Technical College (M State)
Associate of Arts - Liberal Arts
Minnesota State Community And Technical College (M State)
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