Abigail Thoman
Connersville,IN
Summary
Dynamic and empathetic professional with a diverse background, including roles at Reid Health and Fayette Behavioral Health Complex. Excelled in creating supportive environments and managing sensitive information, showcasing strong patient relations and organization skills. Proven ability to maintain safety and confidentiality, with a commitment to high-quality service and teamwork.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Fayette Behavioral Health Complex
11.2023 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered phone promptly and directed incoming calls to correct offices.
Behavioral Health Associate
Reid Health
12.2021 - 10.2023
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients' experiences.
- Insured a safe environment for all parties in facility by de-escalating unsafe behaviors and situations.
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
Baker
Jack's Donuts
06.2020 - 10.2021
- Maintained safe and sanitary area by checking food products temperature and freshness.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
Lifeguard
Irsay Family YMCA
09.2018 - 02.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
Education
High School Diploma -
Connersville Sr Highschool
Connersville, IN06-2018
Skills
- Appointment scheduling
- Clinical documentation
- Strong patient relations
- Emergency Response
Certification
- First-Aid certified by NCRPF
- Safety Crisis Management
Timeline
Receptionist
Fayette Behavioral Health Complex
11.2023 - 02.2025
Behavioral Health Associate
Reid Health
12.2021 - 10.2023
Baker
Jack's Donuts
06.2020 - 10.2021
Lifeguard
Irsay Family YMCA
09.2018 - 02.2020
High School Diploma -
Connersville Sr Highschool
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