Abigail Trueheart
Riverview,FL
Summary
Dedicated customer service professional with expertise in problem-solving, empathy, and communication. Skilled in handling diverse customer interactions and enhancing satisfaction through tailored support and engaging recommendations.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
Riverview, FL
03.2024 - Current
- Assisted customers with inquiries, providing information about products and services.
- Responded to customer requests, offering support and tailored recommendations to address specific needs.
- Addressed problems swiftly by showing empathy and genuine care for the customer's concerns resulting in resolved issues to improve customer relations.
- Managed high call volume while maintaining professionalism, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices.
- Performed seamless transactions by accurately processing payments, returns, exchanges, or other adjustments using internal systems.
- Contributed to increased sales by offering personalized product recommendations based on customer needs.
- Developed rapport with customers through friendly communication, building trust, and promoting loyalty.
- Dealt with in-store-accounting and extensive cash handling.
- Showed time etiquette by arriving promptly at my scheduled shift times.
- Lead by example in upholding an integrity-based work ethic.
- Achieved rapid advancement from front service clerk to cashier in five months. Upheld customer transaction efficiency as a cashier, resulting in promotion to customer service staff within eleven months. Delivered exceptional customer service, culminating in a full-time position after eight months.
- Highly versatile and frequently relied upon to fill in other positions when needed.
- Processed money orders, Western Union transactions, lottery sales, and refunds.
- Maintained accountability for financial records and cash office operations.
- Investigated and resolved transaction and cash office discrepancies with high accuracy.
- Served as Front End Coordinator, overseeing front end procedures and customer flow.
- Managed multiple responsibilities simultaneously in a high-volume environment.
- Recognized by store leadership for professionalism, reliability, and leadership potential.
Private Nanny
Alicia Gregory
Brandon, FL
11.2024 - 03.2026
- Provided daily childcare and supervision for multiple children.
- Implemented daily routines to promote schedule consistency and structure.
- Monitored children's behavior and provided guidance for conflict resolution.
Childcare Provider
Flow Fitness
Riverview, FL
08.2022 - 03.2024
- Established and enforced safety protocols to maintain a secure and clean work environment.
- Developed experience with the nature of conflict resolution in caring for children of all different backgrounds and upbringings.
Education
High School Diploma -
Tampa Bay HEAT
Brandon, FlTimeline
Private Nanny
Alicia Gregory
11.2024 - 03.2026
Customer Service Staff Member
Publix
03.2024 - Current
Childcare Provider
Flow Fitness
08.2022 - 03.2024
High School Diploma -
Tampa Bay HEAT