Abigail Trueheart
Riverview,FL
Summary
Friendly and motivated customer service professional with experience building relationships, understanding customer needs, and providing solutions. Strong strong communication and problem-solving skills with a passion for helping people and creating positive customer experiences. I am eager to bring my customer service background into an inside sales role and continue growing professionally.
Overview
2
2
years of professional experience
Work History
Customer Service Staff Member
Publix
Riverview, Florida
03.2024 - Current
- Assisted customers with inquiries, providing information about products and services tailoring recommendations to customer's specific needs.
- Improved customer relations by addressing problems swiftly and showing empathy and genuine care for the customer's concerns.
- Managed high call volume while maintaining professionalism.
- Performed seamless transactions by accurately processing payments, returns, exchanges, and other adjustments using internal systems.
- Achieved rapid advancement from Front Service Clerk to Cashier in five months. Excelled in customer transaction efficiency as a cashier, resulting in another promotion to Customer Service Staff within eleven months. Delivered exceptional customer service, culminating in yet another promotion to full-time just seven months later.
- Trained new hires on company procedures and best practices.
- Served as Front-End-Coordinator, overseeing front end procedures, productivity, and customer flow.
- Dealt with in-store-accounting and extensive cash handling.
- Processed Western Union transactions, money orders, and lottery sales.
- Maintained accountability for financial records and cash office operations. Investigated and resolved transaction and cash office discrepancies with high accuracy.
- Handled various tasks concurrently in a fast-paced work environment to ensure smooth operations.
- Acknowledged by store leadership for consistently demonstrating professionalism, reliability, and potential for leadership.
- Highly versatile and was frequently relied upon to fill in other positions when needed.
- Lead by example by upholding an integrity-based work ethic.
- Demonstrated punctuality by consistently arriving on time for scheduled shifts.
Private Nanny
Alicia Gregory
Brandon, Florida
11.2024 - 03.2026
- Provided daily childcare and supervision for multiple children.
- Implemented daily routines to promote schedule consistency and structure.
- Monitored children's behavior and provided guidance for conflict resolution.
Education
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Customer service
- Customer relationship management
- Transaction processing
- Cash handling
- Front-end coordination
- Problem resolution
- Staff training
Timeline
Private Nanny
Alicia Gregory
11.2024 - 03.2026
Customer Service Staff Member
Publix
03.2024 - Current
Some College (No Degree) -
Hillsborough Community College