Abilenne Sjong
Oklahoma City,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Links At Oklahoma City
06.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Area Supervisor
Ross Dress For Less
03.2017 - 06.2021
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Prepared, calibrated, and monitored production levels to .
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
Taco Bell
02.2015 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Diploma -
West Moore High School
05.2016
Skills
- Call Forwarding
- Customer Service and Satisfaction
- Reporting
- Training
- Property Tours
- Money Handling
- Cash Deposits and Receipts
- Time Management
- Rent Collection
- Vendor Negotiations
- Monetary Transactions
- Sales and Marketing
- Delinquency Monitoring
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
The Links At Oklahoma City
06.2021 - Current
Area Supervisor
Ross Dress For Less
03.2017 - 06.2021
Cashier
Taco Bell
02.2015 - 10.2019
Diploma -
West Moore High School
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