Sidiki NABE
Kearny,NJ
Summary
Dedicated Customer Service Agent with a passion for ensuring customer satisfaction and enhancing their overall experience. Known for my empathetic approach and charismatic demeanor, I go above and beyond to address customer needs effectively. Adept at multitasking and delivering exceptional service, I naturally build familiar rapport with customers and particularly strong professional relationships with colleagues. Committed to driving business results and increasing profitability through outstanding service delivery and fostering positive connections within my team.
Overview
3
3
years of professional experience
Work History
Ramp Agent
United Airlines
07.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
Customer Service Agent & Operations Agent (Ops)
Alaska Airlines
06.2023 - 08.2024
- Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation
- Completion, distribution and oversight of the Aircraft Load Sheet (ALS)
- Receive and communicate informations to and from pilots, ground crews and fueler
- Reviewing timelines associated with Departure delays to ensure accurate coding
- Fueling oversight (completing the fuel slip and entering the fuel on board and uplift in MCWeb), Catering, Comat
- Reconcile W&B discrepancies related to guest and bag count verification process.
Lead Front Desk Receptionist
MedRite Urgent Care
04.2022 - 03.2024
- Accurately enters/updates patient information in system, Scanning, updating and filing medical records
- Answers telephones, switchboards, screens callers, reply messages, and greets visitors
- Check insurances for eligibility information and collect applicable co-payments
- Helped patients complete necessary medical forms and documentation
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Research assistant (non-student short term casual)
Columbia University
08.2021 - 11.2022
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies
- Organized research materials, maintaining a well-ordered workspace conducive to productivity
- Performed statistical, qualitative, and quantitative analysis
- Reviewed documents and data to identify trends and patterns
- Maintained up-to-date records of research activities and results for future reference
- Created surveys and questionnaires to collect data for research projects.
Sales advisor
H&M Hennes & Mauritz
05.2021 - 04.2022
- Performed accurate balancing of all receipts and transactions
- Compiled complex cash flow reports monthly
- Quickly and accurately counted drawers at start and end of each shift
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Processed both cash and card purchases and returns.
Education
Bachelor Of Business Administration: Business Management -
Segi College
11.2018
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Collection
Languages
French
Native or Bilingual
Timeline
Ramp Agent
United Airlines
07.2024 - Current
Customer Service Agent & Operations Agent (Ops)
Alaska Airlines
06.2023 - 08.2024
Lead Front Desk Receptionist
MedRite Urgent Care
04.2022 - 03.2024
Research assistant (non-student short term casual)
Columbia University
08.2021 - 11.2022
Sales advisor
H&M Hennes & Mauritz
05.2021 - 04.2022
Bachelor Of Business Administration: Business Management -
Segi College