Summary
Overview
Work History
Education
Skills
Timeline
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Abraham Saucedo

St. Petersburg,FL

Summary

Dynamic and energetic professional with extensive experience in high-volume environments. Proven track record in outstanding customer service and cash handling, enhancing guest satisfaction and profitability. Skilled in training new hires and fostering teamwork, consistently achieving operational excellence and increasing brand awareness through innovative marketing strategies.

Overview

14
14
years of professional experience

Work History

Server

Pulpo: Kitchen And Lounge
12.2024 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed food and beverage orders efficiently, adhering to safety and quality standards.
  • Trained new staff on restaurant protocols, enhancing team performance and service delivery.
  • Collaborated with kitchen staff to optimize order accuracy and minimize wait times.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Bartender

Dog Bar St Pete
04.2024 - Current
  • Managed high-volume bar operations, ensuring efficient service during peak hours.
  • Built strong relationships with patrons through exceptional service and personalized recommendations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender Shift Manager & Social Media

The Rockwell
11.2021 - 05.2024
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Collaborated with staff members to make accurate reservations and weekly goals
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Increased brand awareness through creation of innovative print and digital productions for major publications.

Bartender

Pbr Baltimore
03.2023 - Current
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Improved and applied social media marketing strategies to increase patronage.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Served high customer volumes during special events, nights, and weekends

Bartender/Barback

El Bufalo Tequila Bar & Kitchen
05.2021 - 03.2023
  • Restocked ice, condiments and snacks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Replaced empty kegs and soda syrups.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Provided attentive service and proactively assessed guest needs.
  • Took care of inventory and assured the correct amount of product
  • Set up advertising/promotion on social media.
  • Divided money properly between employees
  • Engaged in suggestive selling and other sales techniques.

Material Handler Team Lead /Safety Coordinator

Motion Industries
05.2011 - 04.2022
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 300-500 packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Conducted inventory audits with 98% accuracy following company procedures.
  • Contacted Customers To assure Package is delivered on a timely manner
  • Assured Dock , Isles , Hazard Cage, walkways and Stairs was clear of debris that would possibly cause slips, trips or falls
  • Regularly checked employees to assure they are following all proper safety guidelines.
  • Frequently Helped fellow employees with any assistance they need.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Kenwood High School Ib And Sports Science
Baltimore, MD
05.2011

Skills

  • Menu Memorization
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Outstanding Customer Service
  • New Hire Training
  • Maximizing Profitability
  • Strategic Oversight
  • Collaborative Team Work
  • Logistics Processes Planning
  • Performance Evaluations
  • Error Identification
  • Energetic and Outgoing

Timeline

Server

Pulpo: Kitchen And Lounge
12.2024 - Current

Bartender

Dog Bar St Pete
04.2024 - Current

Bartender

Pbr Baltimore
03.2023 - Current

Bartender Shift Manager & Social Media

The Rockwell
11.2021 - 05.2024

Bartender/Barback

El Bufalo Tequila Bar & Kitchen
05.2021 - 03.2023

Material Handler Team Lead /Safety Coordinator

Motion Industries
05.2011 - 04.2022

High School Diploma -

Kenwood High School Ib And Sports Science

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