Abraheim Abukhdeir
Baltimore,MD
Summary
High energy banquet manager focused on promoting customer satisfaction and loyalty creating positive relations with guests through exceptional service and maintaining outstanding hotel accommodations. I work well in teams as well as independently, and in fast-paced environments. Skilled in balancing the needs of clients in both professional and personal capacity. Hardworking, bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths. Experience assessing employee work and devising improvement strategies to strengthen food safety guidelines and service standards. Well-organized, attentive and motivated with motivational leadership approach. Bilingual fluency in English and Arabic.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Banquet Captain
Hyatt Regency Baltimore
Baltimore, MD
12.2023 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Food & Beverage Manager
Hilton
Baltimore Baltimore, MD
11.2021 - 04.2022
- Responsible for managing daily operations of banquet area and outlets
- Ensured proper procedures were followed and executed to provide exceptional service
- Plan and confirm all specific requirements and expectations concerning events & outlets
- Interacted with kitchen staff to plan food and beverage logistics for banquets & outlets
- Follow food and safety regulations
- Created schedules for banquets & outlets employees
- Developed highly effective wait staff and kitchen personnel
- Supervised food preparation, delivery, and quality to ensure satisfaction
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event
- Reviewed banquet event orders to determine room layouts and schedule staff
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Banquet Manager
Sagamore Pendry
Baltimore, MD
11.2018 - 03.2020
- Responsible for daily operations of banquet area to ensure proper procedures and optimal level of service, quality, and hospitality
- Plan and confirm all specific requirements and expectations concerning events
- Interacted with kitchen staff to plan food and beverage logistics
- Created schedules for food and beverage service employees
- Developed highly effective wait staff and kitchen personnel
- Supervised food preparation, delivery, and quality to ensure satisfaction
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event
- Reviewed banquet event orders to determine room layouts and schedule staff
- Inventory control, Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
Banquet Captain
Sagamore Pendry Baltimore
Baltimore, MD
10.2017 - 11.2018
- My role as a Banquet Captain consisted of supervising the banquet staff, ensuring proper grooming and uniform standards were adhered to
- Communicating to the banquet staff all needs and specifics related to the event and the banquet event order
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Sought out and implemented methods to improve service and team performance and boost business sustainability.
Banquet Captain
Hilton Baltimore
Baltimore, MD
01.2014 - 11.2017
- Communicating to the banquet staff all needs and specifics related to the event and the banquet event order
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of over-serving or underage drinking
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Greeted arriving guests and escorted each to assigned tables, took drink orders, and answered questions about events.
Banquet Server
Hilton Baltimore
Baltimore, MD
11.2009 - 12.2013
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Provided exceptional service to high volume of daily customers.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
Banquet Server
Baltimore Marriott Waterfront
Baltimore, MD
08.2004 - 10.2009
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided exceptional service to high volume of daily customers.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
Education
Associate of Science - Business Management
The Community College of Baltimore County
Baltimore, MD05.2008
High School Diploma -
Baltimore City College Highschool
Baltimore, MD2004
Skills
- Problem Solving
- Training and Onboarding
- Front of House Management
- Employee Performance Evaluations
- Back of House Management
- Managing Deliveries
- Scheduling Staff
- Quality Assurance
- Health Code Compliance
- Event Coordination
- Managing Reservations and Large Parties
- POS Terminal Operation
- Team Leadership
- Time Management
- Beverage management
- Service coordination
References
Hilton Baltimore
Charles Dosier 202-377-9733
Sagamore Pendry Baltimore
Aaron Luna 443-340-2335
Hilton Baltimore
Henk jeunrik 408-406-9920
Sagamore Pendry Baltimore
Maxwell Armstrong 443-845-5503
Languages
English
Native/ Bilingual
Arabic
Professional
Certification
- ServSafe Food Protection Manager Certification certificate number 22171112. Expiration: 5/25/22-5/25/27.
Timeline
Banquet Captain
Hyatt Regency Baltimore
12.2023 - Current
Food & Beverage Manager
Hilton
11.2021 - 04.2022
Banquet Manager
Sagamore Pendry
11.2018 - 03.2020
Banquet Captain
Sagamore Pendry Baltimore
10.2017 - 11.2018
Banquet Captain
Hilton Baltimore
01.2014 - 11.2017
Banquet Server
Hilton Baltimore
11.2009 - 12.2013
Banquet Server
Baltimore Marriott Waterfront
08.2004 - 10.2009
High School Diploma -
Baltimore City College Highschool
Associate of Science - Business Management
The Community College of Baltimore County