Abrielle Wilson
Clinton Township ,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CVS Specialty Pharmacy
08.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Billing Account Representative
CVS Specialty Pharmacy
08.2021 - 09.2023
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
- Monitored outstanding invoices and performed collections duties.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Generated daily, weekly and monthly reports for billing department.
- Processed customer refunds and adjustments according to company policies.
- Developed and implemented billing procedures to enforce compliance with company policies.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
Education
Associate of Arts - Psychology: Christian Counseling
Liberty University
Lynchburg, VA10.2022
Skills
- Data Collection
- Call Management
- Product Knowledge
- Appointment Scheduling
- Information Security
- Consultative Sales
- Account Updating
- Paperwork Processing
- Data Entry
- Active Listening
- Order Processing
- Customer Service
Timeline
Customer Service Representative
CVS Specialty Pharmacy
08.2021 - 09.2023
Billing Account Representative
CVS Specialty Pharmacy
08.2021 - 09.2023
Associate of Arts - Psychology: Christian Counseling
Liberty University