Acie Nelms
Oklahoma City,OK
Summary
Seasoned sales professional with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Cellular Sales Verizon
08.2023 - Current
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Supervisor
Best Buy
10.2022 - 06.2023
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Lead store to top 50 worldwide in sales, services, and customer satisfaction metrics for two years.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Sales Associate
Best Buy
03.2021 - 10.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Used persuasive selling skills to secure memberships, finishing top 150 in credit card applications in FY23.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate Team Leader
Dollar General
06.2020 - 03.2021
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Recorded accurate and efficient records in customer database.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Dollar General
04.2019 - 06.2020
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Kept building spaces premises clean inside and outside.
Education
GED -
Norman High School
Norman, OKSkills
- Consultative Sales
- Persuasive Communication
- Product and service knowledge
- Staff Management
- Inventory Control
- Operations Management
- Expectation setting
- Customer Relationship Management
- Contract negotiation and closing tactics
Timeline
Sales Consultant
Cellular Sales Verizon
08.2023 - Current
Supervisor
Best Buy
10.2022 - 06.2023
Sales Associate
Best Buy
03.2021 - 10.2022
Sales Associate Team Leader
Dollar General
06.2020 - 03.2021
Sales Associate
Dollar General
04.2019 - 06.2020
GED -
Norman High School