Roslynne Smith
Birmingham,AL
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Results-driven ETC accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Training. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Shift Leader Manager
Cracker Barrel Old Country Store Inc
Birmingham, AL
03.2019 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Trained back-up associates and led crew members in managing operations of storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Employee Trainer Coordinator
Cracker Barrel Old Country Store Inc
Birmingham, AL
03.2019 - Current
- Evaluated and revised course content to achieve employee learning.
- Applied various teaching aids to minimize learning gaps and instruct and motivate employees.
- Tracked employees progress, frequently checking in with struggling employees and identifying root causes of problems.
- Emphasized safe working and classroom conditions and practices.
- Tested employees on materials presented in workshops and classes to assess grasp of material.
- Used learning assessments to regularly monitor employees understanding of work concepts and materials.
- Increased student participation by facilitating interesting and relevant events.
- Defined and articulated goal learning outcomes, performance metrics and changes to improve employees learning.
- Monitored employee progress through test administration and adapted learning plans to optimize progress.
- Oversaw curriculum implementation and continuous improvement of industry best practices.
- Created and implemented written and oral assessments.
- Optimized learning plans, quantifying employee progress through test administration.
Server
Cracker Barrel Old Country Store
Spring Hill, TN
03.2008 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Moved and set up seating, prepared extra silverware and set up prior to arrival of large groups.
- Processed orders and sent to kitchen employees by ringing up.
Education
High School Diploma -
Columbia State Community College
Columbia, TNSkills
- Inventory controls
- Accurate money handling
- Team Building
- Schedule Management
- Training and mentoring
- Negotiation
- Sales and marketing
- Business planning
- Business administration
- Written Communication
- Good Telephone Etiquette
- Flexible and Adaptable
Timeline
Shift Leader Manager
Cracker Barrel Old Country Store Inc
03.2019 - Current
Employee Trainer Coordinator
Cracker Barrel Old Country Store Inc
03.2019 - Current
Server
Cracker Barrel Old Country Store
03.2008 - Current
High School Diploma -
Columbia State Community College
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