Adalyn Fobes
Mount Dora,FL
Summary
Motivated customer service staff member with experience in employee training and team building. Skilled in cash handling and resolving customer complaints, contributing to high satisfaction levels and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Staff Member
Publix
Mount Dora, FL
12.2022 - Current
- Guided customers in product inquiries and store navigation to enhance shopping experience.
- Resolved customer issues promptly, contributing to a positive shopping experience through knowledgeable and friendly service.
- Resolved customer complaints and provided effective solutions promptly.
- Handled cash transactions and processed customer payments efficiently.
- Close store safe and handle large amounts of cash while performing deposits and creating tills for the next day.
- Conducted follow-ups with customers via telephone or email to confirm satisfaction with their purchase.
- Trained new staff on customer service protocols and store procedures.
Education
Bachelor of Management And Organizational Studies -
South Eastern University
Lakeland, FL12-2027
Skills
- Customer service
- Sales techniques
- Cash handling
- Employee training
- Team building
- Conflict resolution
- Effective communication
- De-escalation techniques
Timeline
Customer Service Staff Member
Publix
12.2022 - Current
Bachelor of Management And Organizational Studies -
South Eastern University