Adam Cook
Columbus,OH
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Cleveland Dental Institute
05.2023 - Current
- Delivered excellent patient experiences and direct care.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Delivered support to medical staff in completion of patient paperwork.
Client Associate Representative
Event Horizon Dynamics
01.2023 - 04.2023
- Networked with like-minded professionals both in and out of the office to learn vital marketing skills
- Utilized marketing skills gained to raise money for non-profits
Member Relations Specialist
Matrix Medical Network
04.2022 - 10.2022
- Helped large volume of patients every day with a positive attitude and focus on customer satisfaction
Pharmacy Benefits Specialist
Express Scripts
07.2021 - 02.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
Internet/Voice Repair Representative
Charter Communications
04.2019 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Representative
Vermont Country Store
09.2014 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally
Education
Bachelor of Science - Communications
Castleton University
Castleton, VT05.2019
Associate of Arts - Liberal Studies
Community College of Vermont
Winooski, VT06.2016
Skills
- Patient Care Coordination
- Payment Collection
- Issue Resolution
- HIPAA protocol adherence
- Scheduling
- Multitasking Ability
- Organizational standards
- Verbal and written communication
Timeline
Patient Care Coordinator
Cleveland Dental Institute
05.2023 - Current
Client Associate Representative
Event Horizon Dynamics
01.2023 - 04.2023
Member Relations Specialist
Matrix Medical Network
04.2022 - 10.2022
Pharmacy Benefits Specialist
Express Scripts
07.2021 - 02.2022
Internet/Voice Repair Representative
Charter Communications
04.2019 - 02.2022
Customer Service Representative
Vermont Country Store
09.2014 - 02.2019
Associate of Arts - Liberal Studies
Community College of Vermont
Bachelor of Science - Communications
Castleton University
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